Please book online you will get all the information and phone number
For the price / quote request, please use our Taxi booking system.
Video guide: How to get an offer and book
The price can be calculated on our website.
You need to provide your pickup and destination address, choose the date, time, the amount of the passengers and then click on Next.
Here you will see a list of vehicles with fares. You can choose one by clicking on Book now.
Please notice we have integrated Google maps into our booking system.
Please try adding first your street name and house number and click on suggestion or use the option Show on map.
The main reasons why you did not receive a confirmation email is:
A wrong email address has been provided (in this case we kindly ask you to contact us by Contact form.Please provide all the information about your booking, so that we could find your reservation).
The confirmation got into the spam box
You did not receive a second email with the details of the driver:
The planning for the next day being made one day in advance between 20:00 and 22:00. During this time you will receive the details of the driver.
There are 3 payment options. Cash, Bancontact, and Credit card.
Payment Cash:
In case you have booked for two ways, you pay each ride separately to the driver when you arrive to your destination.
If the full amount on your voucher is 100 Euros, it means you pay 50 Euros after each trip.
Payment By contact, Credit Card
You pay full amount for two ways. In case if you want to cancel the return, you can do so through your client panel. Please notice that the booking has to be cancelled in advance. The money for the return will be refunded automatically. You will get an email with confirmation. Please notice it takes around 15 days before you will get back money to your account according to the online payment system.
The taxi has to be booked online through our website by using our booking system. Unfortunately we do not accept any bookings by phone to avoid any misunderstandings.
The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, depending on our planning.
We provide a meet & greet at the airport. The waiting time at the airport up to one hour after landing time is free of charge.
At a hotel or at the provided address the waiting time is maximum 15 minutes. Extra waiting time will be charged.
There are different ways to get the login details:
Please check your mailbox with following email address: info@airporttaxis.com. In our first email we have sent you the login details.
Please follow this link: Forgot password
Please send us an email to info@airporttaxis.com, we will send you your login details.
Any changes in your booking has to be done through your client panel 24 hours in advance.
You will receive an update of your booking by email.
Flight delays: Our drivers are up to date about your flight delays by monitoring through a mobile app or via Google. You can always contact the driver to prevent more delay.
Flight cancellations: Please contact us or the driver about your flight cancellation.
Please take into account that we depend on the mobile app (flight tracking system) or Google to provide us with the correct information. We do not take any responsibilities for delays and cancellations. We do our best to change the planning and send you another driver.
Please provide the correct and “complete” address. In case if cannot find your address, please use option Show map, so that you can point to the place we have to pick you up.
In case it is difficult to drive to your address, due to road works or something alike, please leave a note in “Remarks”.
In the field extra stop you need to provide the street, house number and place. Then click on Find address and click on shown address to confirm. If you do not click on the address the system will not accept the address.
You can add different extra stops.
Please notice that we request an additional fee for an extra stop
In case you only have hand luggage, please add in remarks that you have Only hand luggage. In this case we know that you will come out quickly at the airport.
In case you have a luggage delay or if you lost your luggage at the airport, please contact the driver.
Special luggage: please leave info in Remarks, description of your luggage.
Pets: Only in special carriers
Please provide us the correct date and time.
Pick up at your place: you should provide the pick up time at your place, not the departure time of the plane.
In case we have to pick you up at the airport, please provide your arrival time and your flight number.
We only need your flight number when we have to pick you up at the Airport so that we could see your flight status.
Please contact the driver in case you have flight delay or you missed the flight.
In case you wish to have a child seat, you need to choose when you make a booking.
Please provide the age of the child in the field of Remarks. You can also give some information in remarks.
Please provide your full name in our taxi booking system. Because we need your name to be able to pick up the right person.
In case you are travelling in group, please provide us the group name or send us the logo you wish to be shown on the sign.
We kindly ask you to provide us the correct phone number with the country code. Please make sure your phone is on, so that we can contact you in case of emergency.
You will get several emails
In case you provide a wrong email address, you will not receive the confirmation of your booking.
In this case please contact us by email: info@airporttaxis.com
You get confirmaiton email, booking reminder one day in advance, also in some case one more email with the details of the driver.
In case you wish to change anything in your booking, you can do so through your client panel.
In this field, you can provide us with more information:
1. There are some road works at the pickup address. Please explain how to get to your address.
2. Kids - in this case, we need to know the age of the kid(s) so that we can provide the correct child seat(s).
3. Language - do you only speak English? Or you do not speak the local languages?
4. Assistance is needed.
5. And any questions like that.
We use Stripe, the most secure online payment method. With Stripe you can use the most credit cards.
Payment online > Fill in your credit card details > Receive the confirmation about your payment
When your payment does not go through, the booking will not be confirmed, it will be blocked.
You can go to the client panel, open the booking and change the payment method to cash.
In case if you payment does not go throug, please delete your cache from your browser and try again.
CASH: Payment by arrival to your destination to the driver in cash.
In case if you have return trip, you will be paying 50% one way and 50% for the return to the driver.
This option is only for affiliate companies. In case if you wish to place multiple orders and pay later, please contact us by email: info@airporttaxis.com
We need your travel information. And the more information, the better.
Your full pick up and full destination address
Pick up date and time. In case of pick up at the airport (please provide your flight number and arrival time). When you need a pick up from home, hotel etc (please provide the pick up time at the correct address).
Amount of the passengers, including the children
In case you are arriving to the airport / train station: your flight number / train number.
Your full contact details: Full name, contact phone number with the country code and email address
No, it will be a private transfer. You will be travelling alone, or with your own group.
In case if you need a shared transfer, you can click on "shared taxi" on the second step and we will try to find a companion.
The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, it depends on our planning.
At the airport the driver will be waiting for you at the arrival hall with a sign that has your name/logo on it. Please notice the maximum waiting time is up to 1 hour after your arrival. Any extra time will be charged. As wel as extra parking fee.
In Hotel: the driver will go to the reception to inform that he came to pick up a certain person and he will be waiting there. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time.
Pick up at your given address: the driver will arrive to the address and will be waiting for you. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time.
Mostly the driver will send a text message to inform you that he has arrived at your requested pick-up address.
Please make sure that the driver knows your name or company name, so that he picks up the right person.
The child seat should be requested in the booking. In the field of remarks please provide the age of the children.
The payment can be done with credit card, bancontact in advance or to the driver in cash.
The booking has to be done at least one day in advance. However we do accept bookings during the day, if our planning allows it.
Our prices are all in. VAT, parking, etc.
There are a few exceptions:
if the driver needs to wait extra time, we will need to charge the extra time
For extra stops there is an additional fee.
Please provide all flight numbers in the field of remarks, contact phone number and the name of the passengers.
For group travels, we ask to give up one name/logo that will be shown on the sign.
Please notice the flights can have some delays, passenger can loose their luggage, luggage delays or can have some issues at the passport control.
In this case we do not take any responsibilities.
Yes it is possible.
The booking has to be done on the name of the passenger with your email address. You can also pay for the booking in advance.
We accept the animals only in special travel carriers.
This is not necessary. You can show the voucher to the driver on your smartphone. So that the driver picks up the right person. The voucher also contains useful information like contact details, emergency number and meeting point.
Please make sure that the driver knows your full name, so that the right person will be picked up.
The driver is up to date about your flight status. We do our best to make sure that the driver will be there waiting for you with the sign.
Please take into account that we are not responsible for your delays.
Please contact the driver as soon as possible. In case you cannot reach the driver contact the emergency number.
Please contact the driver as soon as possible. Please take into the account we do not take any responsibilities of your luggage lost. The driver waits up to 1 hour after your flight arrival, after 1 hour you will be charged for the extra parking and waiting time.
The cancelation can be done 24 hours in advance through the client panel: https://app.airporttaxis.com/my/#/login
Any changes should be done at least one day in advance.
The cancelation can be done 24 hours in advance through the client panel: Link
No refund will be given for cancelations received less than 24 hours before the scheduled time of the transfer service you wish to cancel.
The invoice will be sent automatically after providing our service by email. Or, you can simply download through your client panel.
In case if you wish to change any details on your invoice, please login and update your details.
Login details can be requested from your admin page by clicking on Forgot password.
In case you wish to change your password to preferable number, you can simply do so through your client panel.
You can simply download invoices from your client panel.
In case you wish to add the company details, you can do so from your client panel.
Please contact the driver or us as soon as possible.
Please take into account that we do not take any responsibility for your forgotten things in the vehicle.
You will be charged for the delivery of the forgotten items.
The price can be calculated on our website.
You need to provide your pickup and destination address, choose the date, time, the amount of the passengers and then click on Next.
Here you will see a list of vehicles with fares. You can choose one by clicking on Book now.
Please notice we have integrated Google maps into our booking system.
Please try adding first your street name and house number and click on suggestion or use the option Show on map.
The main reasons why you did not receive a confirmation email is:
A wrong email address has been provided (in this case we kindly ask you to contact us by Contact form.Please provide all the information about your booking, so that we could find your reservation).
The confirmation got into the spam box
You did not receive a second email with the details of the driver:
The planning for the next day being made one day in advance between 20:00 and 22:00. During this time you will receive the details of the driver.
There are 3 payment options. Cash, Bancontact, and Credit card.
Payment Cash:
In case you have booked for two ways, you pay each ride separately to the driver when you arrive to your destination.
If the full amount on your voucher is 100 Euros, it means you pay 50 Euros after each trip.
Payment By contact, Credit Card
You pay full amount for two ways. In case if you want to cancel the return, you can do so through your client panel. Please notice that the booking has to be cancelled in advance. The money for the return will be refunded automatically. You will get an email with confirmation. Please notice it takes around 15 days before you will get back money to your account according to the online payment system.
The taxi has to be booked online through our website by using our booking system. Unfortunately we do not accept any bookings by phone to avoid any misunderstandings.
The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, depending on our planning.
We provide a meet & greet at the airport. The waiting time at the airport up to one hour after landing time is free of charge.
At a hotel or at the provided address the waiting time is maximum 15 minutes. Extra waiting time will be charged.
There are different ways to get the login details:
Please check your mailbox with following email address: info@airporttaxis.com. In our first email we have sent you the login details.
Please follow this link: Forgot password
Please send us an email to info@airporttaxis.com, we will send you your login details.
Any changes in your booking has to be done through your client panel 24 hours in advance.
You will receive an update of your booking by email.
Flight delays: Our drivers are up to date about your flight delays by monitoring through a mobile app or via Google. You can always contact the driver to prevent more delay.
Flight cancellations: Please contact us or the driver about your flight cancellation.
Please take into account that we depend on the mobile app (flight tracking system) or Google to provide us with the correct information. We do not take any responsibilities for delays and cancellations. We do our best to change the planning and send you another driver.
Please provide the correct and “complete” address. In case if cannot find your address, please use option Show map, so that you can point to the place we have to pick you up.
In case it is difficult to drive to your address, due to road works or something alike, please leave a note in “Remarks”.
In the field extra stop you need to provide the street, house number and place. Then click on Find address and click on shown address to confirm. If you do not click on the address the system will not accept the address.
You can add different extra stops.
Please notice that we request an additional fee for an extra stop
In case you only have hand luggage, please add in remarks that you have Only hand luggage. In this case we know that you will come out quickly at the airport.
In case you have a luggage delay or if you lost your luggage at the airport, please contact the driver.
Special luggage: please leave info in Remarks, description of your luggage.
Pets: Only in special carriers
Please provide us the correct date and time.
Pick up at your place: you should provide the pick up time at your place, not the departure time of the plane.
In case we have to pick you up at the airport, please provide your arrival time and your flight number.
We only need your flight number when we have to pick you up at the Airport so that we could see your flight status.
Please contact the driver in case you have flight delay or you missed the flight.
In case you wish to have a child seat, you need to choose when you make a booking.
Please provide the age of the child in the field of Remarks. You can also give some information in remarks.
Please provide your full name in our taxi booking system. Because we need your name to be able to pick up the right person.
In case you are travelling in group, please provide us the group name or send us the logo you wish to be shown on the sign.
We kindly ask you to provide us the correct phone number with the country code. Please make sure your phone is on, so that we can contact you in case of emergency.
You will get several emails
In case you provide a wrong email address, you will not receive the confirmation of your booking.
In this case please contact us by email: info@airporttaxis.com
You get confirmaiton email, booking reminder one day in advance, also in some case one more email with the details of the driver.
In case you wish to change anything in your booking, you can do so through your client panel.
In this field, you can provide us with more information:
1. There are some road works at the pickup address. Please explain how to get to your address.
2. Kids - in this case, we need to know the age of the kid(s) so that we can provide the correct child seat(s).
3. Language - do you only speak English? Or you do not speak the local languages?
4. Assistance is needed.
5. And any questions like that.
We use Stripe, the most secure online payment method. With Stripe you can use the most credit cards.
Payment online > Fill in your credit card details > Receive the confirmation about your payment
When your payment does not go through, the booking will not be confirmed, it will be blocked.
You can go to the client panel, open the booking and change the payment method to cash.
In case if you payment does not go throug, please delete your cache from your browser and try again.
CASH: Payment by arrival to your destination to the driver in cash.
In case if you have return trip, you will be paying 50% one way and 50% for the return to the driver.
This option is only for affiliate companies. In case if you wish to place multiple orders and pay later, please contact us by email: info@airporttaxis.com
We need your travel information. And the more information, the better.
Your full pick up and full destination address
Pick up date and time. In case of pick up at the airport (please provide your flight number and arrival time). When you need a pick up from home, hotel etc (please provide the pick up time at the correct address).
Amount of the passengers, including the children
In case you are arriving to the airport / train station: your flight number / train number.
Your full contact details: Full name, contact phone number with the country code and email address
No, it will be a private transfer. You will be travelling alone, or with your own group.
In case if you need a shared transfer, you can click on "shared taxi" on the second step and we will try to find a companion.
The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, it depends on our planning.
At the airport the driver will be waiting for you at the arrival hall with a sign that has your name/logo on it. Please notice the maximum waiting time is up to 1 hour after your arrival. Any extra time will be charged. As wel as extra parking fee.
In Hotel: the driver will go to the reception to inform that he came to pick up a certain person and he will be waiting there. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time.
Pick up at your given address: the driver will arrive to the address and will be waiting for you. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time.
Mostly the driver will send a text message to inform you that he has arrived at your requested pick-up address.
Please make sure that the driver knows your name or company name, so that he picks up the right person.
The child seat should be requested in the booking. In the field of remarks please provide the age of the children.
The payment can be done with credit card, bancontact in advance or to the driver in cash.
The booking has to be done at least one day in advance. However we do accept bookings during the day, if our planning allows it.
Our prices are all in. VAT, parking, etc.
There are a few exceptions:
if the driver needs to wait extra time, we will need to charge the extra time
For extra stops there is an additional fee.
Please provide all flight numbers in the field of remarks, contact phone number and the name of the passengers.
For group travels, we ask to give up one name/logo that will be shown on the sign.
Please notice the flights can have some delays, passenger can loose their luggage, luggage delays or can have some issues at the passport control.
In this case we do not take any responsibilities.
Yes it is possible.
The booking has to be done on the name of the passenger with your email address. You can also pay for the booking in advance.
We accept the animals only in special travel carriers.
This is not necessary. You can show the voucher to the driver on your smartphone. So that the driver picks up the right person. The voucher also contains useful information like contact details, emergency number and meeting point.
Please make sure that the driver knows your full name, so that the right person will be picked up.
The driver is up to date about your flight status. We do our best to make sure that the driver will be there waiting for you with the sign.
Please take into account that we are not responsible for your delays.
Please contact the driver as soon as possible. In case you cannot reach the driver contact the emergency number.
Please contact the driver as soon as possible. Please take into the account we do not take any responsibilities of your luggage lost. The driver waits up to 1 hour after your flight arrival, after 1 hour you will be charged for the extra parking and waiting time.
The cancelation can be done 24 hours in advance through the client panel: https://app.airporttaxis.com/my/#/login
Any changes should be done at least one day in advance.
The cancelation can be done 24 hours in advance through the client panel: Link
No refund will be given for cancelations received less than 24 hours before the scheduled time of the transfer service you wish to cancel.
The invoice will be sent automatically after providing our service by email. Or, you can simply download through your client panel.
In case if you wish to change any details on your invoice, please login and update your details.
Login details can be requested from your admin page by clicking on Forgot password.
In case you wish to change your password to preferable number, you can simply do so through your client panel.
You can simply download invoices from your client panel.
In case you wish to add the company details, you can do so from your client panel.
Please contact the driver or us as soon as possible.
Please take into account that we do not take any responsibility for your forgotten things in the vehicle.
You will be charged for the delivery of the forgotten items.