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Contents

  • Airport transfers
  • How do I get the quote / fare?

    The price can be calculated on our website in the section Book.

    You need to provide your pick up and destination address, choose the date, time, the amount of the passengers and then click on Next.

    Here you will see alist of vehicles with fares. You can choose one by clicking on Book now.

    I cannot find my address

    Please notice we have integrated Google maps into our booking system.

    Please try adding first your street name and house number and click on suggestion or use the option Show on map.

    I did not receive the confirmation email. What to do?

    The main reasons why you did not receive a confirmation email is:

    1. A wrong email address has been provided (in this case we kindly ask you to contact us by Contact form. Please provide all the information about your booking, so that we could find your reservation).
    2. The confirmation got into the spam box

    You did not receive a second email with the details of the driver:

    The planning for the next day being made one day in advance between 20:00 and 22:00. During this time you will receive the details of the driver. 

    How do I pay if I booked two way?

    There are 3 payment options. Cash, Bancontact and Credit card. 

    Payment Cash: 

    In case you have booked for two ways, you pay each ride separately to the driver when you arrive to your destination.

    If the full amount on your voucher is 100 Euros, it means you pay 50 Euros after each trip.

    Payment Bancontact, Credit Card

    You pay full amount for two ways. In case if you want to cancel the return you can do so through your client panel. Please notice that the booking has to be cancelled in advance. The money for the return will be refunded automatically. You will get an email with confirmation. Please notice it takes around 15 days before you will get back money to your account according the online payment system. 

    How can I book a taxi?

    The taxi has to be booked online through our website by using our booking system Taxi Booking. Unfortunately we do not accept any bookings by phone to avoid any misunderstandings.

    How long in advance should I book?

    The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, depending on our planning.

    Meet & Greet

    We provide a meet & greet at the airport. The waiting time at the airport up to one hour after landing time is free of charge.

    At a hotel or at the provided address the waiting time is maximum 15 minutes. Extra waiting time will be charged.

    I cannot find my login details. What to do?

    There are different ways to get the login details:

    1. Please check your mailbox with following email address: info@airporttaxis.com . In our first email we have sent you the login details.
    2. Please follow this link: https://app.airporttaxis.com/my/#/login and click on “Forgot password?
    3. Please send us an email to info@airporttaxis.com , we will send you your login details.

    How can I amend / change my booking?

    Any changes in your booking has to be done through your client panel 24 hours in advance. 

    You will receive an update of your booking by email.

    Our flight delayed or cancelled, what to do?

    Flight delays: Our drivers are up to date about your flight delays by monitoring through a mobile app or via Google. You can always contact the driver to prevent more delay.

    Flight cancellations: Please contact us or the driver about your flight cancellation.

    Please take into account that we depend on the mobile app (flight tracking system) or Google to provide us with the correct information. We do not take any responsibilities for delays and cancellations. We do our best to change the planning and send you another driver.

  • Your journey
  • From / To

    Please provide the correct and “complete” address. In case if cannot find your address, please use option Show map, so that you can point to the place we have to pick you up.

    In case it is difficult to drive to your address, due to road works or something alike, please leave a note in “Remarks”.

    Extra stop

    In the field extra stop you need to provide the street, house number and place. Then click on “Find address” and click on shown address to confirm. If you do not click on the address the system will not accept the address.
    You can add different extra stops.
    Please notice that we request an additional fee for an extra stop.
     

    Luggage

    Please provide only “check-in luggage” and not your hand luggage.
    In case you only have hand luggage, please choose the option Only hand luggage. In this case we know that you will come out quickly at the airport.
    In case you have a luggage delay or if you lost your luggage at the airport, please contact the driver.
    Special luggage: please leave info in Remarks, description of your luggage.
    Pets: No pets allowed

    Date & Time

    Please provide us the correct date and time.
    Pick up at your place: you should provide the pick up time at your place, not the departure time of the plane.
    In case we have to pick you up at the airport, please provide your arrival time and your flight number.

    Flight number

    We only need your flight number when we have to pick you up at the Airport so that we could see your flight status.
    Please contact the driver in case you have flight delay or you missed the flight.

    Child seat

    In case you wish to have a child seat, it should be chosen in the booking
    Please provide the age of the child in the field of Remarks in step 3.

  • Quotation
  • Personal details
  • Name

    Please provide your full name in our taxi booking system. Because we need your name to be able to pick up the right person.

    In case you are travelling in group, please provide us the group name or send us the logo you wish to be shown on the sign.

    Mobile number

    We kindly ask you to provide us the correct phone number with the country code. Please make sure your phone is on, so that we can contact you in case of emergency.

    Email

    In case you provide a wrong email address, you will not receive the confirmation of your booking.
    You receive two emails:
    First one: We have received your request. Each booking will be checked and in case anything is missing in your booking, we will contact you by phone or by email.

     

    Second one: Your Travel Itinerary has been updated which means your booking has been confirmed.

    In case you wish to change anything in your booking, please contact us by email by replying to your booking confirmation.

    Extra information

    In this field you can provide us with more information:

    1. There are some road works at the pick up address. Please explain how to get to your address.
    1. Kids – in this case we need to know the age of the kid(s) so that we could provide the correct child seat(s).
    2. Language – do you only speak English? Or you don’t speak the local languages?
    3. Assistance is needed
    5. etc….

  • Payment / Refund
  • Pay online

    We use Stripe, the most secure online payment method. With Stripe you can use the most credit cards.
    For payment with credit, a transaction fee will be requested for the payment.

     

    Payment online > Fill in your credit card details > Receive the confirmation about your payment

    Pay later

    CASH: Payment by arrival to your destination to the driver in cash. 

     

    Payment by invoice

    This option is only for affiliate companies. In case if you wish to place multiple orders and pay later, please contact us by email: info@airporttaxis.com

  • Before placing the booking
  • What do I need to book a taxi?

    We need your travel information. And the more information, the better.

    • Your full pick up and full destination address
    • Pick up date and time. In case of pick up at the airport (please provide your flight number and arrival time). When you need a pick up from home, hotel etc (please provide the pick up time at the correct address).
    • Amount of the passengers, including the children
    • In case you are arriving to the airport / train station: your flight number / train number.
    • Your full contact details: Full name, contact phone number with the country code and email address

    Is it shared transfer?

    No, we only provide private transfer. You will be travelling alone, or with your own group.

    How long in advance should I book?

    The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, depending on our planning.

    Where will I be picked up at the airport, hotel, address?

    At the airport the driver will be waiting for you at the arrival hall with a sign that has your name/logo on it. Please notice the maximum waiting time is up to 1 hour after your arrival. Any extra time will be charged. As wel as extra parking fee.
     

    In Hotel: the driver will go to the reception to inform that he came to pick up a certain person and he will be waiting there. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time.
     

    Pick up at your given address: the driver will arrive to the address and will be waiting for you. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time.

    Mostly the driver will send a text message to inform you that he has arrived at your requested pick-up address.

    Please make sure that the driver knows your name or company name, so that he picks up the right person.

    Do we get a child seat?

    The child seat should be requested in the booking. In the field of remarks please provide the age of the children.

    How do I pay?

    The payment can be done with credit card, bancontact in advance or to the driver in cash.

    Last minute booking?

    The booking has to be done at least one day in advance. However we do accept bookings during the day, if our planning allows it.

    Is the price on the voucher, the final price?

    Our prices are all in. VAT, parking, etc.

    There are a few exceptions:

    • if the driver needs to wait extra time, we will need to charge the extra time
    • for the payment with the credit card we request a transaction fee
    • For extra stops there is an additional fee. 

    Arriving with different flights.

    Please provide all flight numbers in the field of remarks, contact phone number and the name of the passengers.

    For group travels, we ask to give up one name/logo that will be shown on the sign.

    Please notice the flights can have some delays, passenger can loose their luggage, luggage delays or can have some issues at the passport control.

    In this case we do not take any responsibilities.

    Can I book for a friend / family?

    Yes it is possible.

    The booking has to be done on the name of the passenger with your emailaddress. You can also pay for the booking in advance.

    Do you accept animals?

    Unfortunately we do not accept animals.

  • During the booking
  • Do I have to print out the voucher?

    This is not necessary. You can show the voucher to the driver on your smartphone. So that the driver picks up the right person. The voucher also contains useful information like contact details, emergency number and meeting point.

    Please make sure that the driver knows your full name, so that the right person will be picked up.

    What to do if my flight is cancelled or I missed my flight?

    Please contact the driver as soon as possible. In case you cannot reach the driver contact the emergency number.

    What to do if my flight / train delays?

    The driver is up to date about your flight status. We do our best to make sure that the driver will be there waiting for you with the sign.

    Please take into account that we are not responsible for your delays.

    What if I lost my luggage at the airport?

    Please contact the driver as soon as possible. Please take into the account we do not take any responsibilities of your luggage lost. The driver waits up to 1 hour after your flight arrival, after 1 hour you will be charged for the extra parking and waiting time.

    How can I amend / change my booking?

    The cancelation can be done 24 hours in advance through the client panel: https://app.airporttaxis.com/my/#/login

    Any changes should be done at least one day in advance.

    How do I cancel my booking?

    The cancelation can be done 24 hours in advance through the client panel: https://app.airporttaxis.com/my/#/login

    No refund will be given for cancellations received less than 24 hours before the scheduled time of the transfer service you wish to cancel.

  • After providing the service
  • How to get the receipt / invoice?

    The invoice will be sent automatically after providing our service by email. Or, you can simply download through your client panel. 

    In case if you wish to change any details on your invoice, please login and update your details. 

    My login details

    Login details can be requested from your admin page by clicking on Forgot password.

    In case you wish to change your password to preferable number, you can simply do so through your client panel.

    Can we get separate invoice?

    The system sends itself invoices separately for return trips. 

    Forgotten items in the vehicle.

    Please contact the driver or us as soon as possible.

    Please take into account that we do not take any responsibility for your forgotten things in the vehicle.

    You will be charged for the delivery of the forgotten items.

How do I get the quote / fare?

The price can be calculated on our website in the section Book.

You need to provide your pick up and destination address, choose the date, time, the amount of the passengers and then click on Next.

Here you will see alist of vehicles with fares. You can choose one by clicking on Book now.

I cannot find my address

Please notice we have integrated Google maps into our booking system.

Please try adding first your street name and house number and click on suggestion or use the option Show on map.

I did not receive the confirmation email. What to do?

The main reasons why you did not receive a confirmation email is:

  1. A wrong email address has been provided (in this case we kindly ask you to contact us by Contact form. Please provide all the information about your booking, so that we could find your reservation).
  2. The confirmation got into the spam box

You did not receive a second email with the details of the driver:

The planning for the next day being made one day in advance between 20:00 and 22:00. During this time you will receive the details of the driver. 

How do I pay if I booked two way?

There are 3 payment options. Cash, Bancontact and Credit card. 

Payment Cash: 

In case you have booked for two ways, you pay each ride separately to the driver when you arrive to your destination.

If the full amount on your voucher is 100 Euros, it means you pay 50 Euros after each trip.

Payment Bancontact, Credit Card

You pay full amount for two ways. In case if you want to cancel the return you can do so through your client panel. Please notice that the booking has to be cancelled in advance. The money for the return will be refunded automatically. You will get an email with confirmation. Please notice it takes around 15 days before you will get back money to your account according the online payment system. 

How can I book a taxi?

The taxi has to be booked online through our website by using our booking system Taxi Booking. Unfortunately we do not accept any bookings by phone to avoid any misunderstandings.

How long in advance should I book?

The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, depending on our planning.

Meet & Greet

We provide a meet & greet at the airport. The waiting time at the airport up to one hour after landing time is free of charge.

At a hotel or at the provided address the waiting time is maximum 15 minutes. Extra waiting time will be charged.

I cannot find my login details. What to do?

There are different ways to get the login details:

  1. Please check your mailbox with following email address: info@airporttaxis.com . In our first email we have sent you the login details.
  2. Please follow this link: https://app.airporttaxis.com/my/#/login and click on “Forgot password?
  3. Please send us an email to info@airporttaxis.com , we will send you your login details.

How can I amend / change my booking?

Any changes in your booking has to be done through your client panel 24 hours in advance. 

You will receive an update of your booking by email.

Our flight delayed or cancelled, what to do?

Flight delays: Our drivers are up to date about your flight delays by monitoring through a mobile app or via Google. You can always contact the driver to prevent more delay.

Flight cancellations: Please contact us or the driver about your flight cancellation.

Please take into account that we depend on the mobile app (flight tracking system) or Google to provide us with the correct information. We do not take any responsibilities for delays and cancellations. We do our best to change the planning and send you another driver.

From / To

Please provide the correct and “complete” address. In case if cannot find your address, please use option Show map, so that you can point to the place we have to pick you up.

In case it is difficult to drive to your address, due to road works or something alike, please leave a note in “Remarks”.

Extra stop

In the field extra stop you need to provide the street, house number and place. Then click on “Find address” and click on shown address to confirm. If you do not click on the address the system will not accept the address.
You can add different extra stops.
Please notice that we request an additional fee for an extra stop.
 

Luggage

Please provide only “check-in luggage” and not your hand luggage.
In case you only have hand luggage, please choose the option Only hand luggage. In this case we know that you will come out quickly at the airport.
In case you have a luggage delay or if you lost your luggage at the airport, please contact the driver.
Special luggage: please leave info in Remarks, description of your luggage.
Pets: No pets allowed

Date & Time

Please provide us the correct date and time.
Pick up at your place: you should provide the pick up time at your place, not the departure time of the plane.
In case we have to pick you up at the airport, please provide your arrival time and your flight number.

Flight number

We only need your flight number when we have to pick you up at the Airport so that we could see your flight status.
Please contact the driver in case you have flight delay or you missed the flight.

Child seat

In case you wish to have a child seat, it should be chosen in the booking
Please provide the age of the child in the field of Remarks in step 3.

Name

Please provide your full name in our taxi booking system. Because we need your name to be able to pick up the right person.

In case you are travelling in group, please provide us the group name or send us the logo you wish to be shown on the sign.

Mobile number

We kindly ask you to provide us the correct phone number with the country code. Please make sure your phone is on, so that we can contact you in case of emergency.

Email

In case you provide a wrong email address, you will not receive the confirmation of your booking.
You receive two emails:
First one: We have received your request. Each booking will be checked and in case anything is missing in your booking, we will contact you by phone or by email.

 

Second one: Your Travel Itinerary has been updated which means your booking has been confirmed.

In case you wish to change anything in your booking, please contact us by email by replying to your booking confirmation.

Extra information

In this field you can provide us with more information:

1. There are some road works at the pick up address. Please explain how to get to your address.
1. Kids – in this case we need to know the age of the kid(s) so that we could provide the correct child seat(s).
2. Language – do you only speak English? Or you don’t speak the local languages?
3. Assistance is needed
5. etc….

Pay online

We use Stripe, the most secure online payment method. With Stripe you can use the most credit cards.
For payment with credit, a transaction fee will be requested for the payment.

 

Payment online > Fill in your credit card details > Receive the confirmation about your payment

Pay later

CASH: Payment by arrival to your destination to the driver in cash. 

 

Payment by invoice

This option is only for affiliate companies. In case if you wish to place multiple orders and pay later, please contact us by email: info@airporttaxis.com

What do I need to book a taxi?

We need your travel information. And the more information, the better.

  • Your full pick up and full destination address
  • Pick up date and time. In case of pick up at the airport (please provide your flight number and arrival time). When you need a pick up from home, hotel etc (please provide the pick up time at the correct address).
  • Amount of the passengers, including the children
  • In case you are arriving to the airport / train station: your flight number / train number.
  • Your full contact details: Full name, contact phone number with the country code and email address

Is it shared transfer?

No, we only provide private transfer. You will be travelling alone, or with your own group.

How long in advance should I book?

The booking has to be done at least one day in advance through the website. We also accept bookings which have been done the same day, depending on our planning.

Where will I be picked up at the airport, hotel, address?

At the airport the driver will be waiting for you at the arrival hall with a sign that has your name/logo on it. Please notice the maximum waiting time is up to 1 hour after your arrival. Any extra time will be charged. As wel as extra parking fee.
 

In Hotel: the driver will go to the reception to inform that he came to pick up a certain person and he will be waiting there. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time.
 

Pick up at your given address: the driver will arrive to the address and will be waiting for you. Please notice the maximum waiting time is 15 minutes. If the driver needs to stay longer, you will be charged for the extra time.

Mostly the driver will send a text message to inform you that he has arrived at your requested pick-up address.

Please make sure that the driver knows your name or company name, so that he picks up the right person.

Do we get a child seat?

The child seat should be requested in the booking. In the field of remarks please provide the age of the children.

How do I pay?

The payment can be done with credit card, bancontact in advance or to the driver in cash.

Last minute booking?

The booking has to be done at least one day in advance. However we do accept bookings during the day, if our planning allows it.

Is the price on the voucher, the final price?

Our prices are all in. VAT, parking, etc.

There are a few exceptions:

  • if the driver needs to wait extra time, we will need to charge the extra time
  • for the payment with the credit card we request a transaction fee
  • For extra stops there is an additional fee. 

Arriving with different flights.

Please provide all flight numbers in the field of remarks, contact phone number and the name of the passengers.

For group travels, we ask to give up one name/logo that will be shown on the sign.

Please notice the flights can have some delays, passenger can loose their luggage, luggage delays or can have some issues at the passport control.

In this case we do not take any responsibilities.

Can I book for a friend / family?

Yes it is possible.

The booking has to be done on the name of the passenger with your emailaddress. You can also pay for the booking in advance.

Do you accept animals?

Unfortunately we do not accept animals.

Do I have to print out the voucher?

This is not necessary. You can show the voucher to the driver on your smartphone. So that the driver picks up the right person. The voucher also contains useful information like contact details, emergency number and meeting point.

Please make sure that the driver knows your full name, so that the right person will be picked up.

What to do if my flight is cancelled or I missed my flight?

Please contact the driver as soon as possible. In case you cannot reach the driver contact the emergency number.

What to do if my flight / train delays?

The driver is up to date about your flight status. We do our best to make sure that the driver will be there waiting for you with the sign.

Please take into account that we are not responsible for your delays.

What if I lost my luggage at the airport?

Please contact the driver as soon as possible. Please take into the account we do not take any responsibilities of your luggage lost. The driver waits up to 1 hour after your flight arrival, after 1 hour you will be charged for the extra parking and waiting time.

How can I amend / change my booking?

The cancelation can be done 24 hours in advance through the client panel: https://app.airporttaxis.com/my/#/login

Any changes should be done at least one day in advance.

How do I cancel my booking?

The cancelation can be done 24 hours in advance through the client panel: https://app.airporttaxis.com/my/#/login

No refund will be given for cancellations received less than 24 hours before the scheduled time of the transfer service you wish to cancel.

How to get the receipt / invoice?

The invoice will be sent automatically after providing our service by email. Or, you can simply download through your client panel. 

In case if you wish to change any details on your invoice, please login and update your details. 

My login details

Login details can be requested from your admin page by clicking on Forgot password.

In case you wish to change your password to preferable number, you can simply do so through your client panel.

Can we get separate invoice?

The system sends itself invoices separately for return trips. 

Forgotten items in the vehicle.

Please contact the driver or us as soon as possible.

Please take into account that we do not take any responsibility for your forgotten things in the vehicle.

You will be charged for the delivery of the forgotten items.